IRS Behavioral Insights Toolkit (USA)
TAXPUBLIC POLICYGOVERNMENT
This toolkit helps IRS staff and researchers integrate behavioral insights into tax administration, so they can better serve taxpayers and improve compliance while achieving the IRS mission.
Created by:
Internal Revenue Service Research Directors Council (2017), in collaboration with Deloitte and ASR Analytics
What’s inside:
An overview of behavioral science principles relevant to tax (e.g. cognitive load, social norms) and a framework for understanding behavior. It includes case examples of behavioral interventions at the IRS and elsewhere, and a step-by-step guide to the behavioral project process (from diagnosing issues to testing solutions, with guidance on research methods and data)